Customer Service

How Do You Gain Customer Loyalty?

How Do You Gain Customer Loyalty?

Podcast: Play in new window | Download | EmbedEpisode 65 Customer or resident loyalty is something every property should be concerned about. What are some critical factors to building a long-lasting relationship with your residents? How can you foster an environment that breeds loyalty? Host(s): Jonathan Saar from Market Me Social and Mark Howell from …

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Top Ten Expressions You Should Never Say To A Resident

Top 10 Expressions You Should Never Say to a Resident

Podcast: Play in new window | Download | EmbedEpisode 50 We are taught to be friendly and inviting when talking with residents, but is there a line? Mark and Jonathan take us through the top ten expressions you should never say to a resident. Some will definitely make you chuckle, but they all show the …

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Omnichannel Customer Service

Omnichannel Customer Service

Podcast: Play in new window | Download | EmbedEpisode 15 – JuvoHub Podcast Host: Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Our Special Guest: Audra Lamoon “Chief Happiness Officer at Livewire Performance Consultants Ltd; Audra is an Experiential Corporate Trainer, Speaker, Turn-around Advisor, Consultant, and Coach in retail, hotel, …

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Creating the Customer Experience

The Customer Experience – Creating a Sustainable Brand Program

Podcast: Play in new window | Download | EmbedEpisode 6- JuvoHub Podcast Our Special Guest: Mark Howell Please Support Our Sponsors: In this episode, we welcome our guest, Mark Howell, from Howl Creative Concepts. Mark has over 20 years of industry experience. He is a passionate national speaker that makes each day count and helps your team …

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